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Terms of service

Last updated: September 22, 2026

OVERVIEW

This online store is operated by Welcome AB under the True Religion trade name. Welcome AB is an authorised distributor of True Religion products in Sweden, Denmark, Norway, and Finland. Our online store also accepts orders for delivery to Estonia, Latvia, and Lithuania.

Throughout these Terms of Service, “we”, “us”, and “our” refer to Welcome AB.

These Terms of Service (“Terms”) apply when you visit our website, create an account, place an order, or otherwise use our website and related services (the “Services”). The store is powered by Shopify, which provides the technical e-commerce platform.

By using the Services or placing an order, you agree to these Terms together with our Privacy Policy, Cookie Policy, Shipping Policy, and Returns & Refunds Policy.

Nothing in these Terms limits the mandatory rights you have under applicable consumer law.

SECTION 1 – ELIGIBILITY AND CUSTOMER ACCOUNTS

To place an order, you must be at least 18 years old or have the permission of a parent or legal guardian.

When creating an account or placing an order, you must provide accurate, current, and complete information. You are responsible for keeping your account details and password secure and for notifying us if you suspect unauthorised use of your account.

You may not transfer, sell, or provide your account to another person.

Creating an account is optional unless otherwise stated. You may also be able to place an order as a guest.

SECTION 2 – PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, sizes, colours, materials, prices, and availability are accurate.

Colours and appearance may vary slightly depending on your device, screen, lighting, and display settings. Such variations do not limit your statutory rights if a product is faulty or does not correspond to its description.

Measurements and sizing information are provided as guidance. Fit may vary between styles, washes, and materials.

Products may be withdrawn, updated, or discontinued at any time. These changes do not affect orders that we have already accepted.

SECTION 3 – ORDERS AND CONTRACT FORMATION

By placing an order, you submit an offer to purchase the products in your basket.

After placing your order, you will normally receive an automatic order acknowledgement by email. This acknowledgement confirms that we have received your order but does not mean that your order has been accepted.

A binding purchase agreement is formed when we send you confirmation that your order has been accepted or dispatched. A payment authorisation, reservation, or payment made before this point does not by itself mean that the order has been accepted.

All orders and products are subject to availability. In rare cases, a product may appear to be available on our website even though it is no longer in stock. This may occur due to an inventory discrepancy, technical error, delayed stock updates, or simultaneous purchases by multiple customers.

Before an order has been accepted, we reserve the right to decline the entire order or remove an unavailable product from the order. This may include situations where:

  • the product is unavailable or out of stock;
  • the website displayed incorrect availability or stock information;
  • we cannot authorise or verify the payment;
  • the delivery information is incomplete or incorrect;
  • we reasonably suspect fraud, misuse, or an unauthorised transaction;
  • an applicable purchase restriction has been exceeded; or
  • there is an obvious error in the product information or price.

If only one or some of the products in your order are unavailable, we may decline those products while processing the remaining available products in your order.

If payment has already been collected for a product that we decline before acceptance, the amount paid for that product will be refunded using the original payment method.

If an order has already been accepted and we subsequently discover that we are unable to supply a product, we will contact you as soon as possible and handle the matter in accordance with applicable consumer law.

Please review your order details carefully before completing your purchase. If you need to cancel or change an order, contact customer@truereligion.se as soon as possible. We will try to assist you, but changes or cancellations cannot be guaranteed once an order has entered processing or been dispatched.

Nothing in this section limits your statutory rights under applicable consumer law.

SECTION 4 – PRICES, TAXES, AND PAYMENT

Prices are displayed in the currency applicable to the selected market.

Prices shown to consumers include applicable VAT or similar sales taxes where required by law. Shipping costs and any other applicable charges are displayed before you complete your order.

Information about any customs duties, import taxes, or handling charges that may apply to deliveries outside the European Union is provided at checkout or in our Shipping Policy before purchase.

The total price payable will be shown at checkout and in your order confirmation.

Available payment methods are displayed at checkout and may include card payments, Klarna, PayPal, or other local payment options. Additional terms from the selected payment provider may apply.

When paying by credit or debit card, the purchase amount may be reserved when the order is placed. The payment is normally collected when the order is accepted or dispatched, depending on the payment method and provider.

You confirm that you are authorised to use the payment method provided and that the payment details are accurate.

Promotions, discounts, and prices may change at any time before an order is accepted. Changes do not affect an order that has already been accepted.

If a price is clearly incorrect and you reasonably should have understood that it was an error, we may contact you before accepting the order and offer you the opportunity to purchase the product at the correct price or cancel the order.

SECTION 5 – SHIPPING AND DELIVERY

We currently deliver to:

  • Sweden

  • Denmark

  • Norway

  • Finland

  • Estonia

  • Latvia

  • Lithuania

Available shipping methods, estimated delivery times, and shipping costs are shown at checkout and described in our Shipping Policy.

Delivery times are estimates and may be affected by public holidays, high order volumes, customs processing, weather, carrier disruption, or other circumstances.

If your order is delayed or does not arrive, please contact customer@truereligion.se with your order number so that we can investigate.

We remain responsible for the products until they have been delivered to you or to a third party designated by you, other than the carrier.

Any exclusion or limitation relating to delivery delays applies only to the extent permitted by law and does not affect your statutory remedies if delivery is delayed or does not take place.

You are responsible for providing complete and accurate delivery information. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after the order has entered processing.

SECTION 6 – RETURNS AND RIGHT OF WITHDRAWAL

Consumers have a statutory right to withdraw from eligible online purchases within the applicable withdrawal period.

Our return window, return requirements, instructions, and refund process are described in our Returns & Refunds Policy.

To request a return label, contact customer@truereligion.se within the applicable return period and follow the return instructions provided.

We do not offer direct exchanges. If you would like another size, colour, or product, return the original item in accordance with our return procedure and place a new order.

Nothing in our Returns & Refunds Policy limits any mandatory rights available under applicable consumer law.

SECTION 7 – FAULTY, DAMAGED, OR INCORRECT ITEMS

Please inspect your order after delivery.

If an item arrives damaged, is incorrect, or develops a fault, contact customer@truereligion.se and provide:

  • your order number;

  • a description of the issue; and

  • photos or a video showing the issue, where reasonably possible.

We will assess the matter and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.

The return period for unwanted items does not limit your statutory rights regarding faulty goods.

We can only handle claims relating to purchases made through our own online store. If you purchased the item from another retailer, please contact that retailer directly.

SECTION 8 – PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes may be subject to separate terms, including:

  • validity dates;

  • eligible products or markets;

  • minimum purchase requirements;

  • limits on the number of uses; and

  • restrictions on combining discounts.

Unless otherwise stated, discount codes cannot be combined with other offers or applied retrospectively to completed orders.

We may cancel or refuse a discount where it has expired, is used contrary to its stated conditions, or has been obtained or used fraudulently.

Any promotion will be administered in accordance with applicable marketing and consumer law.

SECTION 9 – INTELLECTUAL PROPERTY

The Services and their content, including trademarks, logos, product names, text, images, graphics, videos, audio, design, and layout, are owned by or licensed to Welcome AB, True Religion, their affiliates, or their licensors.

You may access and use the Services for personal and non-commercial purposes.

You may not copy, reproduce, distribute, publish, modify, sell, commercially exploit, or otherwise use protected content without prior written permission, except where permitted by law.

No rights or licences are granted except those expressly stated in these Terms.

SECTION 10 – REVIEWS, FEEDBACK, AND USER CONTENT

If you voluntarily submit a review, image, comment, suggestion, or other content (“User Content”), you confirm that:

  • you created the content or have permission to submit it;

  • the content is accurate to the best of your knowledge;

  • the content does not violate another person’s rights; and

  • the content is not unlawful, misleading, threatening, abusive, defamatory, or harmful.

You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, format, publish, display, and use the User Content for the operation and marketing of our business and Services.

This licence continues for as long as the User Content is published or reasonably retained in backups, records, or marketing material already produced. You retain ownership of your User Content.

We may remove User Content that violates these Terms or applicable law.

SECTION 11 – ACCEPTABLE USE

You may only use the Services for lawful purposes.

You must not:

  • violate applicable laws or regulations;

  • infringe intellectual property or privacy rights;

  • submit false, misleading, or fraudulent information;

  • impersonate another person;

  • transmit malware or harmful code;

  • attempt to gain unauthorised access to the Services or another user’s account;

  • interfere with the security or operation of the website;

  • scrape, copy, or extract content or data for unauthorised commercial purposes; or

  • use the Services to harass, threaten, or harm another person.

We may take reasonable measures to prevent or investigate prohibited activity.

SECTION 12 – THIRD-PARTY SERVICES AND LINKS

The Services may contain links to or integrations with services operated by third parties, including payment providers, delivery carriers, social media platforms, and other external websites.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for independent third-party services that we do not control.

Nothing in this section limits any responsibility we have under mandatory law for providers acting on our behalf.

SECTION 13 – SHOPIFY

Our online store is powered by Shopify, which provides the technical platform used to offer the Services.

All purchases are made directly from Welcome AB. Shopify is not the seller of the products and is not a party to the purchase agreement between you and Welcome AB.

Shopify may process personal information as described in our Privacy Policy and Shopify’s own privacy documentation.

SECTION 14 – PRIVACY AND COOKIES

We process personal information in accordance with our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy and cookie settings. Where required, non-essential cookies are used only after you have provided consent.

SECTION 15 – WEBSITE AVAILABILITY AND ERRORS

We aim to keep the website available and accurate, but temporary interruptions, technical errors, maintenance, or system failures may occur.

We may correct typographical errors, inaccurate descriptions, technical problems, or incorrect availability information.

If an error affects an order you have placed, we will contact you and handle the matter in accordance with applicable law. We will not make material changes to an accepted order without your agreement or another lawful basis.

SECTION 16 – OUR RESPONSIBILITY

We are responsible for performing our obligations under the purchase agreement and applicable consumer law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, gross negligence, personal injury, or mandatory consumer rights.

To the extent permitted by law, we are not responsible for losses that:

  • were not reasonably foreseeable when the agreement was entered into;

  • result from inaccurate information supplied by you;

  • result from unauthorised use of your account where we have taken appropriate security measures; or

  • relate to commercial or business activity when the purchase was made as a consumer.

We are not responsible for a delay caused by circumstances outside our reasonable control to the extent permitted by law. If such circumstances materially delay or prevent delivery, we will inform you and comply with the remedies required under applicable consumer law.

SECTION 17 – SUSPENSION OR TERMINATION

You may stop using the Services at any time.

We may suspend or close an account or restrict access to the Services where reasonably necessary, including in cases of:

  • suspected fraud or unlawful activity;

  • misuse of the Services;

  • a serious or repeated breach of these Terms; or

  • a security risk to the website, our business, or other users.

Where appropriate, we will provide notice and an opportunity to correct the issue.

Suspension or termination does not affect rights or obligations arising from orders already accepted, including payment, delivery, returns, refunds, complaints, or legal claims.

SECTION 18 – CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our Services, business practices, or legal requirements.

The updated version will be published on the website with a revised “Last updated” date. Material changes will be communicated where required by law.

Changes apply from the date stated in the updated Terms and do not retrospectively alter an order or agreement that was already concluded.

SECTION 19 – SEVERABILITY AND WAIVER

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision, this does not mean that we waive our right to enforce it later.

SECTION 20 – ASSIGNMENT

You may not transfer your obligations under an accepted purchase agreement without our consent.

We may transfer our rights and obligations to another company as part of a merger, restructuring, sale, or transfer of our business. Such a transfer will not reduce your statutory or contractual rights. We will provide notice where required by law.

SECTION 21 – GOVERNING LAW AND DISPUTES

These Terms and purchases made through the Services are governed by Swedish law.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply in your country of residence.

If you have a complaint, please contact us first at customer@truereligion.se so that we can try to resolve the matter.

If we cannot resolve the dispute, you may be entitled to refer it to the Swedish National Board for Consumer Disputes:

Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm
Sweden

Website: www.arn.se

A dispute may also be brought before a competent court. Nothing in these Terms limits your right as a consumer to bring proceedings in a court that has jurisdiction under applicable law.

Consumers residing in another EU or EEA country may also contact their local European Consumer Centre for guidance regarding cross-border disputes.

SECTION 22 – CONTACT INFORMATION

Questions about these Terms can be sent to:

Welcome AB
Organisation number: 559033-7811
VAT number: SE559033781101
Östgötagatan 100
116 64 Stockholm
Sweden

Email: customer@truereligion.se